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How We Keep Your Privacy Safe on tahu play

When you open an account with us, your personal information and payment details stay secure.

End-to-end payment encryptionAccount access controlsData retention clarityDirect support contact
Explore the Lobby Read FAQ
tahu play How We Keep Your Privacy Safe on tahu play
GET IN TOUCH

Contact Us About Your Privacy

We answer privacy questions and access requests during our support hours. Reach out via live chat, email or phone to ask about your data, request a copy of your account records, or…

Live Chat Available 10:00–22:00 WIB daily. Ask privacy questions, request data copies, or report account security issues in real time without leaving your dashboard.
Email Support Send your privacy request to [email protected]. Include your account username and the specific data or records you're asking about. Expect a reply within 72 hours.
Account Settings Log in, go to Settings > Privacy & Security to view your linked payment methods, active sessions, and last login dates. Request data export directly from this menu.
DATA SECURITY STEPS

How We Handle Your Information

Every deposit through DANA, OVO, GoPay or QRIS is encrypted with TLS 1.2 or higher before it reaches our payment gateway.

Encryption & Passwords

TLS 1.2+ protects all data in transit. Your password is hashed with bcrypt, never stored plaintext. Payment card and bank details handled only by PCI-DSS certified processors.

Account Verification

Login from a new device triggers email or SMS verification. Withdrawals require two-step confirmation. IP addresses flagged as suspicious are blocked until you approve them.

Session Management

Your session expires after 30 minutes of inactivity. View all active sessions in Settings and log out remotely from any device. Each login is timestamped and stored for your audit trail.

Retention & Deletion

Closed account data is retained for 12 months to settle disputes, then deleted. Active account data is kept as long as your account exists. Request early deletion by contacting support.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how players use the lobby. You can disable non-essential cookies in your browser without affecting core account access.

Third-Party Sharing

We share data with DANA, OVO, GoPay and QRIS payment processors and fraud-detection services only. No marketing partners, no data brokers. Depends on local law for any other disclosures.

Your Privacy Questions Answered

We hear the same privacy concerns from players across Indonesia, from Makassar to Jakarta. Here are the answers we give most often about data access, payment security and account closure.

Yes. Log into your account, go to Settings > Privacy & Security and select 'Request Data Copy'. We'll send you a file with your account details, payment history, and login records within 72 hours. You can also contact live chat and ask for a manual export.

Every deposit and withdrawal is encrypted end-to-end before leaving your device. Payment processors are PCI-DSS certified, meaning they meet global security standards for card and bank data. We never store your payment credentials on our servers—only the transaction record.

Your account credentials and transaction history are kept for 12 months to resolve disputes and comply with local law. After 12 months, we delete all personal data unless you request retention. You can ask for early deletion via [email protected].

No. We do not sell player data to anyone. We share information only with payment processors (DANA, OVO, GoPay, QRIS), fraud-prevention services, and compliance partners where local law requires it. That's it.

Open your browser settings and disable third-party and analytics cookies. Session cookies (required to keep you logged in) will still work. You can manage your cookie preferences directly in our Settings menu under Cookies & Tracking.

Yes. Open the tahu play app, log in, tap Menu > Settings > Privacy & Security. You can view active sessions, request data exports, and change password or email just like on desktop. All changes sync instantly across your devices.

Contact live chat immediately (10:00–22:00 WIB) or email [email protected] with your username and the suspicious activity. We'll lock your account, verify your identity, reset your password and review your transaction history within two hours.

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